Returns & Exchanges

At Karla's Neopoints Shop, we want you to be completely satisfied with your high-fashion purchases. If your items aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn apparel with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all boutique tags and security seals remain intact.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the items, we will process your refund to the original payment method or issue store credit within 5-7 business days.